Category: Tenant Handbook

Paying Rent

The easiest method of paying your rent is through a direct deposit (such as an internet banking transfer) paid directly into our agency’s trust account. Please pay all rental monies into the following account: Collins Gregory Trust AccountBSB: 084 004ACC: 297034243 The reference for your transaction can be one of the following: Your Tenant Reference […]

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Occupancy within a rental home

Only the people originally included on your application and approved by the owner are allowed to reside at the property permanently. If a new tenant wishes to replace an existing tenant or be added to the lease, they are required to go through the same tenant approval process. Tenancy applications forms are available from our […]

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Repairs & Maintenance Requests

From time to time, every home needs some maintenance. Should you discover some maintenance or repair requirement, please let us know about it by completing a Maintenance Request Form (link). This form should be lodged for all non-urgent maintenance and repair requirements. Be sure to provide as much information as possible to help us assess […]

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Contents Insurance

Please be aware that t]as a tenant, the property owner’s (Landlord) insurance does not cover your personal belongings and it is in your best interest to obtain your own home contents insurance, in case the unexpected should occur – being damage, storm event or theft. We will gladly refer you to an insurer who provides […]

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